Handy & Eyes Support

On-site technical support with the hands and eyes service

The hands and eyes services from nexellent ensure fast, professional, on-site technical support in the data centre.

Hands and eyes support is a cost-efficient alternative to third-party technicians, as our employees are always on site and familiar with state-of-the-art technology. It is possible to implement and address requests and orders in a quick and straightforward manner. Agreements can be drafted flexibly to provide you with sufficient ways of designing and using our services entirely in accordance with your individual needs.

Here, you can choose between strictly defined hourly pools or a standby flat rate.

Features
  • Device reset/reboot
  • Error checking in the event of alarms
  • Hardware integration and development
  • Hardware and software installation
  • Operation and management of diagnostic systems
  • Further services following consultation